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Begin with a thorough assessment of your current fitness level, considering factors like strength, flexibility.
Call Us Anytime:
+27 83 442 5065
Email Us:
coaching@baiesukkel.co.za
Begin with a thorough assessment of your current fitness level, considering factors like strength, flexibility.
Call Us Anytime:
Email Us:
Section 01
Effective date: 19 June 2026 – Governed by South African law
These Terms of Use (“Terms”) govern your access to and use of the website at baiesukkel.co.za and any coaching services, training plans, or subscriptions offered by BAIESUKKEL (Pty) Ltd (“we”, “us”, “our”). By accessing our website or purchasing any service, you agree to these Terms.
BAIESUKKEL (Pty) Ltd is a company registered in South Africa, with its principal place of business at 7 Pelican Street, Verwoerdpark, Alberton, 1449, Gauteng. We provide personalised cycling coaching, training plans, and related wellness services.
We offer three coaching plan types, each with payment options as described below. Current pricing for all plans is displayed on the Pricing Plan section of our website and is denominated in South African Rand (ZAR).
Premium – 12-month agreement
Premium Lite – 6-month agreement
Month-2-Month
Service descriptions, inclusions, and pricing are as set out on our website at the time of purchase. We reserve the right to update our service offerings and pricing at any time, with reasonable notice to existing subscribers.
You must be at least 18 years of age to purchase services. By making a purchase, you confirm that you are legally capable of entering into binding contracts under South African law.
All payments are processed securely by Paystack. By completing a purchase, you authorise us to charge the applicable fee to your selected payment method. Prices are listed in South African Rand (ZAR) and include VAT where applicable.
For plans paid upfront (Premium annual and Premium Lite half-year), full payment is due at the time of purchase. For monthly recurring plans, your payment method will be charged on the same day of each month as your initial purchase date, for the duration of your agreement.
Premium and Premium Lite (fixed-term agreements): By selecting a monthly recurring Premium or Premium Lite plan, you enter into a fixed-term agreement (12 months or 6 months respectively). You are committing to the full term. Early cancellation of a fixed-term monthly plan does not release you from the remaining payments due under that agreement.
Month-2-Month: You may cancel your Month-2-Month subscription at any time by contacting us at coaching@baiesukkel.co.za or by calling +27 83 442 5065. To avoid being charged for the next cycle, your cancellation request must be received at least 48 hours before your next billing date. This allows us to process your cancellation and resolve any outstanding queries before the next payment is due. You will retain access to your subscription benefits until the end of the period you have already paid for.
We reserve the right to suspend or terminate your access if you breach these Terms or if payment is declined and not remedied within 7 days.
All content on baiesukkel.co.za — including training plans, coaching materials, text, images, and the Baie Sukkel brand — is the property of BAIESUKKEL (Pty) Ltd and is protected by South African copyright law. You may not reproduce, distribute, or resell any content without prior written consent.
To the fullest extent permitted by law, BAIESUKKEL (Pty) Ltd shall not be liable for any indirect, incidental, or consequential loss or injury arising from your use of our services, including but not limited to injury during training, loss of data, or loss of income.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms shall be subject to the jurisdiction of the courts of Gauteng, South Africa.
We may update these Terms from time to time. The current version will always be available at baiesukkel.co.za. Continued use of our services after changes are published constitutes your acceptance of the updated Terms.
Section 02
Effective date: 19 June 2026 · Compliant with POPIA (Act 4 of 2013)
BAIESUKKEL (Pty) Ltd (“we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights as a data subject.
We may collect and process the following categories of personal information:
Always collected for any purchase:
Collected only if you opt in to optional features:
These optional features are not required to hold a coaching plan, but are highly recommended — they allow us to provide a significantly more personalised and effective coaching experience.
We process your personal information for the following lawful purposes:
We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist us in operating our business, including:
All third-party processors are required to maintain appropriate data security standards. We do not transfer your personal information outside of South Africa except where required to deliver these services, and only to parties with adequate data protection measures in place.
We retain your personal information for as long as you are an active client and for a reasonable period thereafter (generally 3 years), unless a longer period is required by law. Health and fitness data may be retained for the duration of your coaching relationship to ensure continuity of service.
As a data subject, you have the right to:
To exercise any of these rights, contact us at coaching@baiesukkel.co.za.
Our website may use cookies and similar technologies to improve your browsing experience and gather anonymous usage statistics. You can control cookie settings through your browser at any time.
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. These include encrypted connections (HTTPS), access controls, and regular security reviews.
Our responsible party and Information Officer for POPIA purposes is Gerald Martin, reachable at coaching@baiesukkel.co.za or +27 83 442 5065.
Section 03
Effective date: 19 June 2026 In accordance with the Consumer Protection Act, 68 of 2008
We want you to be satisfied with your Baie Sukkel Coaching experience. This policy sets out the circumstances under which refunds or cancellations apply, in line with the Consumer Protection Act, 68 of 2008 (CPA).
Training plans provided by BAIESUKKEL (Pty) Ltd are personalised coaching services, not fixed digital products. Each plan is tailored to your individual goals, fitness level, and planned outcomes, and is subject to ongoing adaptation as your needs evolve.
By purchasing a training plan, you acknowledge that you are engaging a coaching service rather than purchasing a standardised product. As such, training plans are non-refundable once coaching has commenced.
However, if you are dissatisfied with the service provided, you must first raise your concerns in writing directly with your coach. If, after that written engagement, the matter remains unresolved to your satisfaction, you may submit a formal cancellation or refund request to coaching@baiesukkel.co.za with the subject line “Refund Request”, including a summary of your written correspondence with your coach.
To request a refund, contact us with:
Send this to coaching@baiesukkel.co.za with the subject line “Refund Request”. We aim to respond within 3 business days.
Approved refunds are processed via Paystack back to your original payment method. Customers can expect their refund within 3 to 10 working days. Once a refund is marked as processed, it may still take up to 10 business days for funds to reflect in your account, depending on your bank.
Please note that Paystack’s transaction processing fee is non-refundable. In the event of a refund, the original transaction fee charged by Paystack will not be returned. We do not issue cash refunds.
Nothing in this policy limits your rights under the Consumer Protection Act, 68 of 2008. Where the CPA grants you broader rights than those set out here, those rights apply.
Our commitment We are a small, owner-operated coaching business and we take every refund request seriously. If something has gone wrong, please reach out – we would rather resolve it directly than have you walk away unhappy.
Section 04
Registered in South Africa Company number available on request
For any questions about these policies, your data, billing, or your coaching programme, reach out through any of the channels below.
BAIESUKKEL (Pty) Ltd
Phone / WhatsApp +27 83 442 5065
Website baiesukkel.co.za
Registered Address 7 Pelican Street, Verwoerdpark, Alberton, 1449, Gauteng, South Africa
We typically respond to email within 1 to 2 business days (Monday to Friday, excluding South African public holidays).
For urgent coaching queries, WhatsApp is the fastest route.